Connection to laptop

[ebtnut]

I downloaded the drivers from HP for my Officejet 4630.  The installation worked, but when I hooked up the USB the action was not recognized, and the printer search from Windows does not see the printer.  I also have that USB connection window stuck open on my desktop display and it won't go away even after a reboot.  

[Echo_Lake]

@ebtnut

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Confirm the following requirements and items before you begin:

   • The printer is turned on and in a ready state.

   • Obtain a USB cable less than 3 m (9 ft 10 in) in length.

   • There is an available USB port on your computer: If you connect through a USB hub or docking station, the printer might not receive enough power to properly operate.

   • If you connected the USB cable to the computer before installing the HP driver, continue with these steps to remove the printer from the installed devices to help ensure a successful setup. Otherwise skip to the next step to install the driver.

2. Disconnect the printer USB cable from the computer. Do not reconnect the cable until prompted during the driver installation step.

3. Search Windows for 'devices', and then click the Devices and Printers control panel setting in the results.

4. Right-click the icon for your printer model, and then click Remove device.If multiple icons exist for the printer, remove them all.

   

Close the Devices and Printers window, and then continue to the next step.

1. Go to 123.hp.com, enter your printer model, and then follow the onscreen instructions to download your driver. Depending on your printer model, the guided driver installation app HP Easy Start might download.

   • If a driver or HP Easy Start downloads, follow the on-screen instructions to open the download file to start the setup. When prompted to choose a connection type, select USB. You do not need to complete the remaining steps in this section if the setup is successful.

   • If the download fails or your printer is not listed on 123.hp.com, continue with these steps to install a driver from the HP website.

2. Go to HP Customer Support - Software and Driver Downloads, enter your printer model, if prompted, and then confirm the operating system version is correct.

3. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

4. If you need to change the operating system, click Change, select your version, and then click Change.

5. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

6. When prompted by the installer to choose a printer connection option, select USB to continue with and complete the setup.

7. Try to print, scan, or fax, depending on your printer functionality.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.