Connectivity between Mesh Wifi 6 System and printer with wifi 5

[jdd3]

I recently installed a Nighthawk mesh wifi 6 system and I cannot get my HP photosmart 7525 printer to connect to it. The printer will see the network but the WPA password is not recognized. I have tried changing channels, using the set-up wizard, protected set up, rebooting the router, and unplugging the printer.

I tried setting up a guest network with no password, but that wouldn't work either. Lastly, I can't even download new firmware because I can't connect to the internet!

Netgear claims it is because the router is wifi 6 and the printer is wifi 5 but I think it should be backwards compatible.

Any suggestions?

[TEJ1602]

@jdd3, Welcome to HP Support Community!

Follow the steps to isolate and resolve the issue-

Change Encryption on the router to WPA2.

The printer can be connected only to the 2.4GHz network, check before you connect.

If the issue persists, restore the network defaults on the printer and try configuring the printer on network-

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

   NOTE: 

   Type the exact network name, including any uppercase and lowercase letters.

7. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jdd3]

Unfortunately it does not work. I have tried this many times. It simply says that the WPA password is not recognized.

Could there be a conflict because it is looking for WPA and the router is WPA2?

[TEJ1602]

@jdd3

When you say it is not recognized, is there any error?

Keep me posted.

[jdd3]

The error is that the password is not accepted even though it is the correct password. I've connected multiple devices to the network. This is the only one that will not connect. 

I connected the printer to the cable router and I couldn't download new firmware, though I was able to print. Thus, I think the issue is between the mesh wifi system and the printer.

[TEJ1602]

@jdd3

If a firmware update is not available or updating the firmware does not resolve the error, contact HP support for further options.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!