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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Connectivity issue with older model printer/scanner/copier t...

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08-20-2020 05:25 PM
I have an HP Deskjet F2120 All-in-One Printer/Scanner/Copier and am trying to connect it to my HP Stream Laptop 14. I had the PSC connected to an older desktop that ran XP but no longer works. The PSC still works. I downloaded the software and photosmart from HP but my laptop cannot find my printer. They are connected by a USB cable. Can anybody help?
08-23-2020 07:55 PM
Welcome to the HP support community.
Perform root level uninstallation to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install the printer full feature driver.
Click here to download the driver.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee