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‎06-22-2020 10:04 AM

HP Recommended
Product: Office Jet 6958

Does anyone know how to contact HP support directly?  I've tried several troubleshooting steps to get my new black ink cartridge to print, but no luck. 

 

Cannot find a way to contact HP.  Thanks.

1 person had the same question
1 REPLY 1

‎06-26-2020 10:40 AM

HP Recommended

@JulieB1, Welcome to the HP Support Community!

 

I understand you are not able to print in black.

 

Check the ink level on the printer and replace any low/empty ink cartridge.

Kindly perform steps 2, 9, and 10 from this document.

 

If the issue persists, this could be an issue with the black ink cartridge or the printhead. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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