• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-25-2020 07:31 AM

HP Recommended
Product: Hp 2800
Operating System: macOS 10.15 Catalina

From one day to another, 23rd October, I was not able to print from Mac book. I download the software again but still the same error of corrupted or missing software. I tried on another laptop and worked so it is actually my hp printer with my Mac. 
what is the solution of that? Are hp printers not longer compatible with Mac? So no more HP printers? 
Any support will help, I wouldn’t like to get rid of my printer.

Thank you! 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2020 12:29 AM

HP Recommended

After days of desperation and research, I found the solution:

 

1. From the library go to the printers folder.

2. Open the printers folder. Choose Edit>select all, which selects all items in the Printers folder

3. Choose File>new folder with Selection, which puts all of the selected items onto a new folder named New Folder With Items. To save storage space, you can delete this folder.

 

Then go to System Preferences and add the printer. Download  the software and ready to print.

 

Restarting the computer might help.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-28-2020 12:29 AM

HP Recommended

After days of desperation and research, I found the solution:

 

1. From the library go to the printers folder.

2. Open the printers folder. Choose Edit>select all, which selects all items in the Printers folder

3. Choose File>new folder with Selection, which puts all of the selected items onto a new folder named New Folder With Items. To save storage space, you can delete this folder.

 

Then go to System Preferences and add the printer. Download  the software and ready to print.

 

Restarting the computer might help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.