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‎08-06-2025 05:11 PM

HP Recommended

My HP Deskjet Printer says country is USA 

I am in Canada, how do I change it please?

Thank you 

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1 REPLY 1

‎08-08-2025 09:30 AM

HP Recommended

Hi @Briboy,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP DeskJet printer is set to the USA but you’re now in Canada, you’re on the right track. This is a common situation for customers who move between countries. (Have you changed the region?).
 

HP printers are region-locked, which means they only accept ink cartridges sold in the region they’re currently configured for. To use Canadian cartridges, a region reset is required.
 

Could you confirm if you’ve already changed the region from the USA to Canada?

If possible, please share a photo of the ink cartridges you’re currently using.
 

Also, are you subscribed to HP Instant Ink? Knowing this will help me guide you more effectively.

 

Keep me posted

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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