Custom Printer Password Error

[kcburk1]

I am trying to re setup my printer and keeps asking for a custom password which i don't remember ever setting up.

Please help

[praveenbv]

Hi@kcburk1,

, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps

Then proceed as follows to restore the printer's factory settings :

WARNING: Restore Defaults restores all network and product settings to their default values and also deletes the fax header name, phone number and all faxes stored in the product memory. This procedure also deletes the fax directory and any pages that are stored in memory. The procedure then automatically restarts the product.

1. Open the control panel (drag the top panel tab down from any screen, or touch the panel area on the Home screen).
2. On the control panel, touch Setup icon ().
3. Touch Printer Maintenance, and then touch Restore.
4. Touch Restore default settings and touch Continue.
   The product restarts automatically.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[kcburk1]

Found a much simpler solution via search...PIN is located on the back of the printer, but the error message kept asking for a password.

[praveenbv]

Hi@kcburk1,

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.