Custom paper size

[MoSalah78]

I cannot define a custom paper 6x2.75” . The hight has always changed to 5 “ instead of 2.75” .My printer is office jet 5255

[VikramTheGreat]

Hi @MoSalah78,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it can be when you're trying to set a custom paper size of 6 x 2.75 inches on your HP OfficeJet 5255, and the height keeps defaulting to 5 inches. Let’s walk through what’s happening and how to work around it.

Workaround Options

1. Check Supported Paper Sizes
   • Visit the HP OfficeJet 5255 All-in-One Printer | HP® Support to confirm the minimum paper size your printer supports.
      
2. Use a Larger Paper and Crop
   • If 2.75" height is not supported, print on a larger sheet (e.g., 6x5") and manually trim the paper after printing.
      
3. Create a Custom Size in Windows
   • Go to Control Panel > Devices and Printers
   • Right-click your printer > Printer Properties
   • Under the Paper/Quality tab, click Custom or Server Properties
   • Create a new form with your desired dimensions
   • Save and select it from the print dialog

Full guide: HP printers - Create custom paper sizes | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat