DJ2130 device error detected

[pommyjohn]

Hi Guys

I am having great trouble with this brand new out of the box printer .After set up all I am getting is "device error detected".

My windows 10 laptop is fully up to date, I downloaded and ran the HP DJ2130 packagr (140M) I have run  the HP Print and Scan Doctor all to no avail ,I am ready to throw the printer in the bin, any suggestions. Printer shows as default in devices but test print will not work

[Betty0610]

@pommyjohn

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[pommyjohn]

Hi 

Many thanks for your help, it turned out to be a faulty printer, everything I had done was correct but the printer had a fault.

It was worth my persistence because it is a nice little printer

Cheers

[Betty0610]

I understand. Do get back to us in the future for further assistance.

Have a nice day!:)

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!