DRIVER ISSUE

[PhilipKT1]

I am told that the driver isn't available and have tried to download it but can't

[Hawks_Eye]

Hi @PhilipKT1 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the issue—I'm really sorry you're running into trouble downloading the driver for your HP ENVY 6022e on Windows 11. This model is supported, but HP now uses a streamlined setup process that relies on the HP Smart app and HP Easy Start, rather than traditional standalone drivers.

Here’s how to get your printer working properly:

 

Step-by-Step: Install HP ENVY 6022e on Windows 11

1. Install HP Smart App (Required)

• Visit the Microsoft Store: HP Smart App
• Download and install the app
• Open HP Smart and sign in or create an HP account
• Click “Add Printer” and follow the prompts

HP Smart handles printing, scanning, and setup—including driver installation.

 

2. Run HP Easy Start (Optional but Recommended)

• Visit: HP ENVY 6022e Drivers & Setup
• Download HP Easy Start Printer Setup Software
• Run the installer and follow the guided setup

This ensures all required components are installed, especially if HP Smart doesn’t complete setup.

 

3. Check Windows Settings

• Go to Settings > Bluetooth & Devices > Printers & Scanners
• Confirm your printer is listed
• If not, click Add device and let Windows detect it

 

4. Disable VPN or Firewall Temporarily

• If you're using a VPN or strict firewall, it may block HP’s setup servers
• Disable them briefly during installation

Let me know if HP Smart doesn’t detect the printer or if you see a specific error—I’ll guide you step by step. You’re doing everything right by catching this early—I’ll stay with you until it’s fully installed and printing.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye