Deinstallation of HP-Smart not possible in Windows 10

[monismart]

High, I've just talked to somebody from HP-support, because I cannot uninstall HP-Smart on my Windows 10-PC.

He finally told me, that he can't help me. It must be a Windowsproblem.  I've tried to reset the app, to repair it and to uninstall, nothing helped. I have an HP envy Photo 6230 and it is working with MS-Word. I even can scan, but not with HP-Smart.  Has somebody an idea what I can do to get rid of this HP-Smart-App. (Registry, Tool ?) 

[Andr-1611]

Hello @monismart ,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories ",

1) File name: Full_Webpack-44.11.2778-EN6200_Full_Webpack.exe (135.5 MB)

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE 1), see above.
14. The installation was completed successfully, now you must ...
15. Restart the PC again
16. Now the installation is complete.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Important information:

Change back the File Explorer settings -
• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)
OK

Note: The connection type can be changed later

Hope this helps! Keep me posted.
Andr-1611

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