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Locked

‎02-07-2022 07:16 PM

HP Recommended
Product: HP C309a Printer
Operating System: macOS 12.0 Monterey

I can't delete my old printer from HP Smart.  I have tried "hide printer" numerous times and it keeps reappearing.  Have deleted and reinstalled software.  Found an old HP utility on my computer that I deleted.  Didn't work.  Tried resetting printing system.   Didn't work.  Did all of these at once and it didn't work.  The printer just keeps magically reappearing in HP Smart.  Any ideas?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2022 05:56 AM

HP Recommended

Sorry for the late reply.  This maybe worked, but there was more to it.  Turns out the new printer had the same IP address as the old printer and the program somehow was thinking the new printer was still the old printer even though I added it separately.  I wound up having to temporarily change the printer network.  Before I deleted HP Smart, I deleted the printer again and deleted them from settings on the Mac.  Reinstalled HP Smart and Easy Scan and made sure they were deleted still.  Rejoined the my network.  Added the printer to settings on the Mac.  Readded them on HP Smart.

View solution in original post

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3 REPLIES 3

‎02-14-2022 12:07 AM

HP Recommended

@ccmman

 

Welcome to the HP Support Community.

 

Did you try to uninstall and reinstall the HP Smart App?

 

Let us know 🙂

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎02-14-2022 12:44 AM

HP Recommended

Make sure that there were no stranded print jobs. I suggest that you clear the print queue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎02-14-2022 05:56 AM

HP Recommended

Sorry for the late reply.  This maybe worked, but there was more to it.  Turns out the new printer had the same IP address as the old printer and the program somehow was thinking the new printer was still the old printer even though I added it separately.  I wound up having to temporarily change the printer network.  Before I deleted HP Smart, I deleted the printer again and deleted them from settings on the Mac.  Reinstalled HP Smart and Easy Scan and made sure they were deleted still.  Rejoined the my network.  Added the printer to settings on the Mac.  Readded them on HP Smart.

Was this reply helpful? Yes No
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