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‎12-12-2021 02:39 PM

HP Recommended
Product: Example: Pavilion 14
Operating System: Microsoft Windows 10 (32-bit)

I  have bought a new HP  laptop and printer and installed them. How do I delete the old ones from HP SUPPORT ASSISTANT

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4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2021 02:53 PM

HP Recommended

@50Mike Have you tried to reinstall Hp support assistant and install the new version?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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12 REPLIES 12

‎12-12-2021 02:46 PM - edited ‎12-19-2021 04:20 PM

HP Recommended

Hello @50Mike .
The equipment to be removed can be removed from the following link:
https://support.hp.com/us-en/dashboard

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
1 person found this reply helpful
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‎12-15-2021 02:33 AM

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I do not want to uninstall HP support assistant as I want them for my new Laptop and Printer. I am asking how to delete my old devices from it.

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‎12-19-2021 12:29 AM

HP Recommended

@50Mike .

Please double check my previous message.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎12-19-2021 02:44 AM

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The link is now in a foreign language....

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‎12-19-2021 02:56 AM

HP Recommended

Just checked today and the old devices have now disappeared. Thank you. However I am now getting a message to update one of my old devices that is no longer on the system.

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‎12-19-2021 11:40 AM

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@50Mike .

The objective was met, however, could you take a screenshot of the message please?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎12-19-2021 01:12 PM

HP Recommended

I have taken the screenshot below. The printer shown has been deleted but it asking to do an update on it.2021-12-19.png

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‎12-19-2021 01:52 PM

HP Recommended

@50Mike .

Have you already uninstalled the driver and everything related to the printer?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎12-19-2021 02:18 PM

HP Recommended

Yes and done a restart. The old printer I had - HP Envy 5540 picture is not showing on my Dashboard but in the Notifications Centre it is showing as an Update - see the Screenshot.

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