• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-27-2018 08:19 AM

HP Recommended
Product: Design Jet 500 Plus
Operating System: Microsoft Windows 10 (32-bit)

Hello I have a Design Jet 500 Plus that requires a firmware update to become compatible with some new printheads we purchased.

 

The unit has a GPL expandable memory card in and a jet direct network card.

 

Via USB from a windows 7 machine the firmware updater picks up the printer via USB and apparently transfers the latest firmware over to the printer allthough this happens suspectly fast.

 

Nothing happens on the printer after that, no promts or anything, the current screen it default back to after a while is the fact 3 out of the 4 printheads would apear to have a problem. im assuming as they are brand new that the firmware fix would sort that.

 

The unit is currently on A.03.03 firmware. any help or advice would be great, i have also tried this same process with both the GPL and jet direct card removed, same results unfortunatly.

 

Many Thanks

 

Paul

2 REPLIES 2

‎11-27-2018 08:36 AM

HP Recommended

Hello, thanks for the link, unfortunatly im in the UK and the machine is 11 years out of warranty !

Was this reply helpful? Yes No

‎11-27-2018 08:57 AM

HP Recommended

Hello Victor, thankyou again i do apreciate it however im after some technical support on here, if anyone else has any ideas im all ears, i have only spotted one other post regarding this exact issue unfortunatly again the person who started it didnt follow up with a fix / what fixed it.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.