DeskJet 2130 cannot print despite the device being recognized

[js688]

Hello.

I am running into some issues while trying to get my DeskJet 2130 Printer to work with my Windows 10 64-bit PC.

To briefly summarize what happens:

1) As I connect the printer to my PC with a USB cable, the device is correctly being recognized as DeskJet 2130. I also get the Windows "device ready to use" notification in the corner of my screen.

2) However, as I attempt to print any document, the device is not listed amongst available printers.

3) The scanner, on the other hand, is fully functional and accessible through the PC software.

Upon using the HP Print and Scan Doctor software, I was informed that there are some pieces of software missing.

So I hit the HP website, downloaded the "HP DeskJet 2130 series Full Feature Software and Drivers".

I can, however, only go as far as Step 2 in the installation process.

When I plug in the printer the moment I being requested to do so, I get a "failed USB connection" message alongside a red cross icon.

Additional information:

* the exact same printer works with a different Windows 10 device (a notebook) - I am using the same cable, so I can also be sure that the cable is not the cause of the problem

* it used to work with the PC as well, but not since I've formatted and reinstalled the OS

Any help will be greatly appreciated, as I've been trying to figure this out on my own for the past couple of hours. 

Kind Regards,

js688

[DavidSMP · Accepted solution]

Hi @js688,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding assistance with the printing issues. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this a happen after a recent software or Windows update?

For now, let me keep you posted about a few things here. The printer works perfectly as it works correctly on a different computer.

This means there is an issue with the operating system of the computer.

So please try a clean uninstallation and reinstallation of the printer drivers by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

• Then create a new user account as an administrator  from this link: http://hp.care/2rZfJBC

Log into the new user account after restarting your computer.

• Then download the latest full feature driver from http://hp.care/2wPQLu1  and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue.
•  
• If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH

This will resolve the issue for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂