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‎11-05-2021 09:44 AM

HP Recommended
Product: Deskjet 2752e
Operating System: Microsoft Windows 10 (64-bit)

My brand new printer gets stuck in the set up process because the set up process says not to choose the DIRECT option if that's what shows up - that's ALL that shows up. When I attempt to look for my printer without the DIRECT option, it isn't there. HP has failed. These set up instructions are vague and have led me to waste 2 hours of my life and STILL not have a printer that's connected to my laptop (even though the printer will print the WPS when clicking the DIRECT option on my laptop *facepalm* -clearly the laptop can see it). Any suggestions?

Category:
1 REPLY 1

‎11-08-2021 08:17 AM

HP Recommended

@kgraham0925

 

Welcome to the HP Support Community.

 

Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done try connecting the Printer to the Wi-Fi.

 

And use the HP Smart App both on your Laptop to connect: https://support.hp.com/in-en/document/ish_2073929-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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