DeskJet 2710 not eligible for Instant Inks

[UKSmurfy]

I've discovered too late my printer isn't eligible for instant inks, not being on HP's list presumably as too old a model, though it passes the software checks, and it's only with a printer code that it always fails. The marketing is completely misleading too. 

Web Services are enabled, the printer is fully functional for HP Connected, HP Smart, direct and e-printing and Internet connected. It's just instant inks that is shown as permanently disabled with nothing to be done about it! Sort yourselves out HP. Clueless! It seems that randomly some printers are and aren't eligible, with no way for anyone to find out, except trial and error! 

[UKSmurfy]

This is what I get IN THE HP SMART App. 

You have an HP+ printer (I don't) which can't be set up here, but has to be set up in the app (which I'm in). Every time! Complete gobbledygook. HP support can't explain it. Neither can I. It makes no sense whatsoever. Does anyone have a clue. The 2710 isn't an HP+ printer. Or are HP, or their systems just mad, putting out any random gibberish, as it seems? 

[Kumar0307]

@UKSmurfy, Welcome to the HP Support Community! I’m here to help.

To assist you better, what is the exact model of the printer you are using?

Refer to this document to know how to find the Product Name or Product Number.

According to the UK Instant Ink website, this model printer is eligible for Instant Ink. Click here to know more.

You may use the home page of Instant Ink to enroll the printer by selecting a plan.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[UKSmurfy]

It's a P/N 5AR83B,S/N CN1155A281. Whether I try to enrol on the local website or in the HP Smart app, I get the same response with any new printer code "your printer is a new printer and can't be enrolled here". It's my only printer, and I've had the same response ever since I first tried to enroll it, with successive printer codes. I've tried more than a dozen times following all the troubleshooting advice I can find (disable web services /factory reset). It all makes no difference. Once the software says no, that's it. Nothing you or anyone can do about it. I'm furious.

The printer shows correctly in the carousel at the top of the home page of the Smart app with a green tick, and the printer info page says the printer is enabled for e-printing (it has its own email), and is connected to the Web and HP Connect; but Instant Inks is shown as disabled. I can't subscribe using the first part of the email address either, it says it isn't recognised.

I've tried everything for a month and run out of options. Thanks, but you are wasting your time with the marketing. Sorry. 

[Kumar0307]

@UKSmurfy

I understand your concern. Kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

Keep me posted for any other assistance.

[UKSmurfy]

Sorry it doesn't help. HP, in Europe at least, don't have any humans. I just get gobbledygook from a machine. It sends a text message which never arrives.

At least I can use WiFi e-print, though to print anything else it says the printer isn't connected! Though the printer and HP Smart both say it is connected and ready to print! They must be wrong. But HP have developed email which functions without an Internet connection. Wonderful. Perhaps they could turn their attention to develop a form of WiFi printing next? 

[Kumar0307]

@UKSmurfy

I have sent you the contact information of the Instant Ink team in your region via a private message. Kindly check the same.

Check next to your profile name, you should see a little blue envelope, please click on it.  

Let me know how it goes.

[UKSmurfy]

Contact is useless. It leads to WhatsApp, which on my attempt to register for the first time ever has banned my number with no explanation.

Therefore HP in league with Facebook have banned me from the receipt of any technical support. I want to make a formal complaint of you wasting my time please. 

[UKSmurfy · Accepted solution]

I think it would be helpful to customers for HP to acknowledge that web services like instant ink and e-print are beta services which are used by customers at their own risk, and HP accept no responsibility to make those untested beta services to be available reliably, or at all; which has to be specifically understood and acknowledged before sign up, rather than just relying on their standard t&cs. They should not be part of the product marketing, until they have been properly developed and tested.

I hope this recommendation from my own, painful, experience is helpful, to both HP and its potential customers.

And of course, whilst it is, in effectively, a testing phase, HP will be able to offer only limited support, as often they won't know, either. We have to limit our expectations. Maybe they should have waited... 

[Kumar0307]

@UKSmurfy

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.