DeskJet 3755 installs but as scanner only. Printer driver will not install.

[JRedd76]

I am using an HP DeskJet 3755 and it will not install no matter what I do. I have tried the basic drivers, the Windows App and the Print and Scan Doctor. 

I can add the printer using the app, but even though the app sees it, windows never does. The machine does appear as a scanner. The Windows printer settings allow me to add the printer, but I get the message " The Printer Driver is Not Available"

Has anyone else run into a similar issue? 

[Kumar0307]

Hi @JRedd76

Welcome to the HP Support Community. I understand you are not able to install the printer on the PC. I'd be happy to assist you.

Let us try these steps to resolve this issue:

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

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