Deskjet 1000 is shown as offline and appears as an unknown USB device in Windows 10

[Candibal]

I work in in IT-support and have several customers experiencing, that their Deskjet1000 has stopped working. Control panel shows this:

Reinstalling the printer and drivers or using another USB port is not working.

Turning off the printer makes the unknown device dissappear.

The computers are HP Probook 250/255.

Does anyone have suggestions?

[sandytechy20]

@Candibal

Welcome to HP support community.

Try connecting the printer to a different USB port and check if that works?

Meanwhile:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Candibal]

Hi Sandytechy20

Thank you.

I've shared your suggestions with my colleagues. We already tried root level reinstalling on several occasions, and it sometimes works, but only temporarily. After a few weeks the problem returns. Switching USB-port never works on this one.

Candibal

[sandytechy20]

@Candibal

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Candibal]

The supportpage has no firmware for Deskjet 1000

[sandytechy20]

@Candibal

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.