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HP Recommended
MacBook Air 2018
macOS 11.0 Big Sur

Suddenly my printer no longer works, probably due to an Apple operating system update. Currently have Big Sur 11.2.3, have not printed in a few weeks, possibly since this update.

 

 I deleted the printer application.  Next installed the HP Smart for desktop; application keeps saying my printer is not found, so driver can't be installed.   Also, my printer is set up for USB only, is this HP Smart only for internet connections, and if so, how can this be avoided?

 

This printer is in excellent condition and the cartridges of which I have several unopened are readily sold; for the sake of my finances and the environment I am not going to buy a new one if I don't have to, if I do, IT WILL NOT BE AN HP...planned obsolescence?  Please help.     

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Deborah12345

 


Welcome to HP Support Community


I would like to help

 

Please download and run the HP Easy Start https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start_MAC_OS_10.9_10.15/HP_Easy...

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Deborah12345

 


Welcome to HP Support Community


I would like to help

 

Please download and run the HP Easy Start https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start_MAC_OS_10.9_10.15/HP_Easy...

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

This worked perfectly! Thank you. I did not see the link to click "solution accepted"

HP Recommended

@Deborah12345

 

I'm glad you got this sorted out 😊

KrazyToad
I Am An HP Employee

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