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Microsoft Windows 10 (64-bit)

I have set up the printer with HP Smart and downloaded the drivers and plugged in the USB and the printer says its ready but when I print I get a message to say there is a error printing. The  power button is flashing and it keeps printing a random page over and over again. Please help or I will need to send it back.

1 REPLY 1
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Hi @teewaar,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are facing errors when printing from a computer.

 

To assist better -What is the exact your receiving?

 

Try the below suggestions-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Also, try the steps in the document Blinking Lights

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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