Deskjet 2544 No Scan option showing

[Jake555]

When I look at my printer software it gives a Print option but no Scan option. I can see from other people's screen grabs with related problems that the interface button that just says 'Print' on mine says 'Print and Scan' on everyone else's

I have unplugged for ove 60 seconds, shut down and restarted the PC.

The only way I can scan anything is to go through the whole Print and Scan Doctor process- which gives a test scan option at the end but this takes a long time. It does scan if I do this. And it is supposed to be a scanner- it says so on the box.

I would just like to be able to scan  from a button within the printer software like I am supposed to be able to.

I wish HP had just put a scan button on the printer like everybody else does- rather than having to rely on going into this dodgy software to do it.

[sabretooth04 · Accepted solution]

Well you get what you pay for with that price ot that printer.  However...

Scanning issues ...

Please try this scan solution:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

[Jake555]

sabretooth04 wrote:

Well you get what you pay for with that price ot that printer.  However...

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I paid for a Printer- scanner. I do not believe it is unreasonable for it to do both of those things.

I can now scan with the new utility. Is it in beta though? It is full of white boxes and empty dropdowns. Opening that software reminded me of opening a box of chocolates at Christmas to find that my brother had already eaten them all.

[sabretooth04]

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@Jake555 wrote:

I can now scan with the new utility. Is it in beta though? It is full of white boxes and empty dropdowns. Opening that software reminded me of opening a box of chocolates at Christmas to find that my brother had already eaten them all.

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Nope fully functional.  Everything is filled in and work perfect.