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‎01-20-2021 08:54 AM

HP Recommended
Operating System: macOS 10.13 High Sierra

My 2630 was working fine when I had a wifi connection. I have since moved office and have to use an ethernet cable to connect to my iMac.  I have a USB connection from the iMac to the 2630.  I cannot get the iMac to find the printer.  I have so far spent 3.5 hours trying to get this sorted with HP tech support - 2.5 hours talking to someone going round in circles and the rest of the time on hold! Does anyone have any thoughts as to how I can get some help - I just can't spend the time on hold for hours.

Category:
1 REPLY 1

‎01-26-2021 04:41 AM

HP Recommended

@JayneyG


Welcome to HP Support Community


I understand your concerns and frustration

 

I will escalate your case to HP's Regional Escalation Team and a Case Manager will reach out to you

 

Please check your Inbox

 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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