• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-31-2021 02:45 PM

HP Recommended
Product: Gp deskjet 2700
Operating System: iOS

Hi there,

I have bought the Deskjet 2700 all on one series. I have set up the hardware and got it connected up to wifi. I have downloaded the app and got this talking to wifi and done a test print.

I have a document I want to print. I send it to the app. It appears in the print preview section but I cannot move forward and print. There is a button on the screen to push that says “print” but this remains shaded and cannot be clicked on.  It is driving me mad and I cannot work out how to fix it. I have had other wireless printers and have had no issues. Anyone got any ideas?

thank you!

Category:
2 people had the same question
1 REPLY 1

‎06-10-2021 11:58 AM

HP Recommended

@Ducktowater

 

Welcome to the HP support community.

 

Which application are you using on your iOS device to print?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.