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‎03-10-2025 11:36 PM

HP Recommended
Operating System: Microsoft Windows 11

Cant get to print, goes offline and now says I have not driver.  

HP.com downloaded and now shows is unavailable.  I have only had the HP for less than 6 mths.

Reply
2 REPLIES 2

‎03-14-2025 08:15 AM

HP Recommended

Hi @tntmcd,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

you can follow these steps to troubleshoot and resolve the issue:

Step-by-Step Troubleshooting

1. Uninstall and Reinstall Printer Drivers

  • Uninstall the Printer Driver:
    • Open Control Panel and select "Programs and Features".
    • Locate your HP Deskjet 2700 printer driver, right-click and select "Uninstall".
  • Reinstall the Printer Driver:

2. Check Printer Connection and Network Settings

  • Ensure Printer Connectivity:
    • Make sure your printer is properly connected to your computer via USB or is connected to the same Wi-Fi network.
  • Restart the Printer and Computer:
    • Turn off the printer, unplug the power cord, wait for 60 seconds, and then plug it back in and turn on the printer.
    • Restart your computer.

3. Set Printer as Default

  • Set the Printer as Default:
    • Go to Control Panel and select "Devices and Printers".
    • Right-click your HP Deskjet 2700 printer icon and select "Set as default printer".

4. Restart Print Spooler

  • Restart the Print Spooler Service:
    • Press Windows + R keys to open the Run dialog box, type services.msc, and press Enter.
    • Find "Print Spooler", right-click it, and select "Restart".

5. Ensure Printer is Online

  • Check Printer Status:
    • Go to Control Panel and select "Devices and Printers".
    • Right-click your HP Deskjet 2700 printer and make sure "Use Printer Offline" is unchecked.

6. Update or Reinstall Printer Using HP Smart App

  • Install HP Smart App:
    • Download and install the HP Smart App from the Microsoft Store.
  • Set Up Printer in HP Smart:
    • Follow the instructions within the HP Smart App to set up your printer.

By following these steps, you should be able to resolve the driver and offline issues with your HP Deskjet 2700 series printer.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No

‎03-14-2025 08:33 AM

HP Recommended

Hi @tntmcd,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

You can follow these steps to troubleshoot and resolve the issue:

Uninstall and Reinstall Printer Drivers

  • Uninstall the Printer Driver:
    • Open the Control Panel and select "Programs and Features".
    • Locate your HP Deskjet 2700 printer driver, right-click, and select "Uninstall".
  • Reinstall the Printer Driver:

Set Printer as Default

  • Set the Printer as Default:
    • Go to Control Panel and select "Devices and Printers".
    • Right-click your HP Deskjet 2700 printer icon and select "Set as default printer".

Restart Print Spooler

  • Restart the Print Spooler Service:
    • Press Windows + R keys to open the Run dialog box, type services.msc, and press Enter.
    • Find "Print Spooler", right-click it, and select "Restart".

Ensure Printer is Online

  • Check Printer Status:
    • Go to Control Panel and select "Devices and Printers".
    • Right-click your HP Deskjet 2700 printer and make sure "Use Printer Offline" is unchecked.

Update or Reinstall Printer Using HP Smart App

  • Install HP Smart App:
    • Download and install the HP Smart App from the Microsoft Store.
  • Set Up Printer in HP Smart:
    • Follow the instructions within the HP Smart App to set up your printer.

By following these steps, you should be able to resolve the driver and offline issues with your HP Deskjet 2700 series printer.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
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