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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Quadriga100
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Deskjet 2700 series - Mac user, printer status unknown so cannot scan

HP Recommended
HP Deskjet 2700 series
macOS 10.15 Catalina

Hi,

I have installed the printer.  Logged in as myself on the Mac I can print, scan etc. using HP Smart.  However, when I log in as my daughter on the same Mac she can only print.  On HP Smart it says printer status unknown, although it can print.  This means she can't scan.  We've re-installed the printer on her user account, have turned it off, rebooted - nothing works, but it works perfectly in my account.  I need her to be able to scan whilst during lockdown so that she can upload her school work throughout the day whilst I work on a separate machine.  At the moment I am having to scan documents and email them to her so that she can upload them - rather defeating the purpose of the new all in on...

 

Thanks for your help.

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The_Fossette
HP Support Agent
HP Support Agent
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@Quadriga100

 

I reviewed your post and I understand that you are unable to scan from your Mac computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you use the HP Easy Scan to scan from your Mac computer and check if it helps.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c04788799

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Quadriga100
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This worked - thank you so much!

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66Sterling
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My HP2700 came unplugged hasn't worked since ?

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