Deskjet 2700 stuck in setup loop?

[Mike1058]

Seems like my Deskjet 2700 is in a setup loop?

I can install my printer through HP Smart app and it connects to my WiFi and works OK but if the printer is powered down and up again when it comes back on it's forgotten my WiFi details (flashing blue Wifi light) and I have to go through the HP Smart setup process over & over again giving it my WiFi password.

I read somewhere I could hard reset the printer by powering down the printer with the ink cartridge tray open and powering it up again which seemed to do something but after going through the HP Smart setup process again the very next time it was powered down and up again it had forgotten my WiFi details again.

One thing I noticed is during setup even though setup completes successfully and the printer connects to my WiFi and the blue WiFi light stops flashing when I look at the printer network status it says it has an ongoing WiFi Direct setup process still going on. After a few minutes this will clear.

Not really sure what's going on. Trying to get any support from HP seems very difficult to obtain.

[Dragon-Fur]

@Mike1058 

Welcome to the HP Community --

If you are not using Wi-Fi Direct (wireless without the use of a router), switch OFF the setting on the Printer.

(Setting is a toggle - If ON, tap the Wi-Fi Direct icon to turn OFF)

Next,

How-to Review

Video

HP DeskJet 2700, 2700e, 4100, 4100e printers – Wireless printer setup

Next,

The printer will support 2.4GHz or 5GHz but not at the same time.

Best to connect the printer to the SSID named network on the frequency you want the printer to use.

Just FYI:  In spite of what you might have read, there are times when it is better to connect using 2.4GHz.

Considerations / Examples

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

 EWS_9025_Network_IPv4_Configuration_3

EWS_9025_Network_Wireless_IPv4_Advanced_2

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What else?

TCP/IP - Relevant to Windows

Method - Create TCP IP port (InkJet Printer) - Change connection type

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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References / Resources

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips DeskJet 2700

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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