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‎03-13-2021 03:55 PM

HP Recommended
Product: deskjet 2710
Operating System: Microsoft Windows 10 (64-bit)

Hi I have a Deskjet 2710 and have installed HP Smart and installed the printer via the app.

 

On the first setup the printer installed and was working however after turning the printer on again I am unale to print under the printer information in HP smart under Installation status it's returning a Not installed. Futhermore when I check the print setting in windows 10  it is now saying driver is unavailable.

 

I have tried removing and re-adding the printer however now the setup get stuck on installing the ink if I skip this stage it fails to install the printer driver. I have tried removing the software, and reinstalling. I have tried the HP print and scan doctor app and still not able to print. 

 

Any help welcome.

 

Category:
1 person had the same question
1 REPLY 1

‎03-14-2021 07:55 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to use the HP FULL software solution.

Get the offline copy from this link:

https://www.youtube.com/watch?v=oilY4nmJoK8

 

This resource will be useful to show you how to get the software:

https://www.youtube.com/watch?v=oilY4nmJoK8

 

Install the software after that to print and scan.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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