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HP Recommended
HP Deskjet 3630
Microsoft Windows 10 (64-bit)

I just moved house, all the hardware is exactly the same and my HP Deskjet 3630 will not connect by WiFi 

So far I have printed 30 odd pages for Quick Start Guides, Wireless Network Test Results, HP Network Configuration Page!

 

Used HP Print & Scan Doctor 6 times says setup is OK

 

Gone to Add Printer and it says your printer is connected by USB would you like to connect via Wireless, YES PLEASE I reply and each time eventually comes back and says it can't do it.

 

My details

Sky Fibre

SQY Q hub 2.4ghz & 5ghz

Once it said my printer was connected to 5Ghz change it to 2.4ghz, shows a link but no help!

I have searched endlessly as to how to change on Sky Forum but all help is out of date.

I have tried to rest the printer to factory settings , using several different methods  and again nothing. it did once ask for a password that I have never setup up

Diagnostic results oddly said I had 7 other networks using my SSID, again searches provide no help.

@JAY_G24 has provided reset info to other users via PM , I have requested his help via PM

 

So HELP would be gratefully appreciated

1 REPLY 1
HP Recommended

@CougarGreybeard

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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