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‎08-12-2021 09:05 AM - edited ‎08-13-2021 05:04 AM

HP Recommended
Product: HP Deskjet 3630
Operating System: Microsoft Windows 10 (64-bit)

I just moved house, all the hardware is exactly the same and my HP Deskjet 3630 will not connect by WiFi 

So far I have printed 30 odd pages for Quick Start Guides, Wireless Network Test Results, HP Network Configuration Page!

 

Used HP Print & Scan Doctor 6 times says setup is OK

 

Gone to Add Printer and it says your printer is connected by USB would you like to connect via Wireless, YES PLEASE I reply and each time eventually comes back and says it can't do it.

 

My details

Sky Fibre

SQY Q hub 2.4ghz & 5ghz

Once it said my printer was connected to 5Ghz change it to 2.4ghz, shows a link but no help!

I have searched endlessly as to how to change on Sky Forum but all help is out of date.

I have tried to rest the printer to factory settings , using several different methods  and again nothing. it did once ask for a password that I have never setup up

Diagnostic results oddly said I had 7 other networks using my SSID, again searches provide no help.

@JAY_G24 has provided reset info to other users via PM , I have requested his help via PM

 

So HELP would be gratefully appreciated

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