Deskjet 3634 will not print with brand new Windows 11 laptop

[Ian293]

I have just bought a brand new Windows 11 laptop, and now my printer does not work.  It scans ok, but will not print. It still works fine on the old PC.  It would seem to be a problem with the print driver.  Is there a patch out there that is not on the Smart HP package? Thanks

[Dragon-Fur]

@Ian293 

Welcome to the HP English Community --

No patches.

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Printer App / Software

Both HP Smart and the Full Driver printer software show as available for Windows 11 and this printer.

The driver is a just couple of years (at this writing) and should work.

Reference

Software and Drivers for HP DeskJet 3634 All-in-One Printer  

Set / Change Operating System / version to Windows 11

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP DeskJet 3630 All-in-One Print and Scan Driver and Accessories

Reminder:  After installing software, Restart the computer and log in

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Printer Connection 

One thing to keep in mind:

The printer only supports connections using 2.4GHz

The limitation does not mean the printer cannot connect at all, only that your router must support and allow connections at the 2.4GHz frequency / speed.

If you are using USB, know that HP Smart might - or might not - work with this type of Not-Wireless connection.

You could try using Wi-Fi Direct (see user manual) if you like and if you cannot get the standard wireless to work.

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

User Guide - HP DeskJet 3630 All-in-One series

HP printer setup (Wi-Fi Direct)

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hpsw

HP Smart - Windows - Application - Details / How-to / FAQ / NOTES

HP Smart is an application that supports print and scan for PDF and Photos / Images.

The app is available in the Microsoft Store

OR (same thing)

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP Smart app to complete setup and support

-- Beware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method to download and install the HP Smart application.

Instructions...

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the standard Windows mail application > New Outlook.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples
    • What are the requirements to use the HP Smart app? (OS version requirements)
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 3634 All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Ian293]

Thanks for your reply and help.

Unfortunately, it still does not work.

- HP Smart via the MS webstore was successfully downloaded, and I logged into the account 

- My printer connects to the laptop via wifi fine, and I can see status details.

- The printer scans successfully using the HP Smart utility, but it will not print.  If I send a test print, it is deleted from the queue after a few seconds.  If I send a print request from a document, it sits on the print queue for about the time it would take to print, then the message 'Finished' comes up, but it does nothing. There isn't even the flashing light that usually indicated the printer is 'talking' to the PC.

 - The printer works fine from my old PC using an older HP utility

- I tried using the old utility on the new PC, but it didn't work at all, then a message advising deleting it came up as it might cause problems (I deleted it)

Seems unlikely, but could the (relatively cheap) laptop be the problem?

Any more help would be gratefully received, thanks.

[Dragon-Fur]

@Ian293 

You are welcome.

Economy printers cost less for a reason -- That said, by itself there is reason to believe such a printer can at least perform to its specifications and abilities.

So, I don't know -- 

Places to (re)check...

"Brand new" systems frequently take more than one run of Windows Updates to gather all the necessary changes.  Perhaps recheck / run Windows Updates (again).

I'm suspicious of the Print Queue though I have not evidence to suggest it is the cause of the issue(s).

There is a Temp folder in your account where jobs are processed -- Should there be a permission issue, it takes but a few seconds to check and correct.  

HP Smart maintains a section of account data in your own user account.   Should that data become corrupted, it can (should) be removed using the HP Smart Reset procedure.  

HP Smart must be running the latest version of the application on each device (computer, tablet, phone) where the app is installed.   That does not mean every device runs the same version of the HP Smart app -- it means that the app must be the latest version for that type of device.

Details / Examples

NOTE

• The following is less than it appears -- extra text has been added to include individual commands.
• Ignore anything you have tried, do not like, do not want, or do not understand.

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Windows - Print Queue / Print Service Reset

• In most cases, after a print job has been accepted, it is turned over the Windows Print Services for completion. 
• When a job is "stuck in the queue", it is sometimes because Print Services is stuck or otherwise “broken”.
• If the job is accepted and quickly disappears, it is perhaps the result of incorrect Temp folder permissions.

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

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Windows - Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRINTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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Jobs in Print Queue Disappear

Temp Folder Permissions

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

Temp folder requires full permissions, including Read / Write, for current user

Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Print_Services_Print_Spooler_Temp_Folder_Permissions_4

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- Printer Application - HP Smart – Windows -- Check / Reset HP Smart -

NOTES

• If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.
• Ignore anything not relevant, unwanted, disliked.

Start

Reminder

It is important that every device where HP Smart is installed is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Stop if everything is now working.

No Joy?

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

Stop if everything is now working.

If the HP Smart opens but does not work or hangs partly open: 

Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet.

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Installed Apps or Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Reference

Uninstall HP printer software and drivers / HP Smart

HP_Smart_Win_Apps_Reset_5

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Message Content References

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Search / Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Ian293]

Thanks again for your help, but unfortunately no joy.

I have installed and deleted HP Smart at least twice, I have cleared the Temp folder (via your method), I have installed,  deinstalled and reinstalled the printer several times.  It connects fine on wifi, and will scan, but still not print.

The one thing I am not sure of is the cookies.  I do not recall being asked to allow cookies, but I normally refuse cookies, so I may have done so at the very beginning before the fault made itself known.  I have not since been asked to allow cookies, so if this is the issue, where can I go to allow the cookies?

Thanks again

[Dragon-Fur]

@Ian293 

You are welcome.

Cookies are generally a feature of your browser settings.

True - Refusing cookies can result in things not working as expected.

I allow necessary cookies -- about every two or three days (and depending on my travels), I go into my browser and clear cookies from any sites that I've visited but are not part of my everyday activities. 

Cookies and cookie data management might be located in the browser options "privacy and security" or similar.

For example,

• I use HP sites every day - I clear those cookies once in a while to keep things working but generally allow the coolies to be present.
• I occasionally open sites for temporary reference -- those cookies I clear / remove to keep them from lingering and gathering up more cookie-related data.

If your browser supports the option, you can choose to allow cookies for those sites / locations you wish to trust.

Examples might include

hp.com

the IP address(es) of your printer(s)

For others reading >>

Remember that the HP Smart app "Reset" is  not the same thing as uninstall / (re)install.

Should I think of anything else, I'll post back.

I might have missed something -- you could perhaps ask your question again in a new thread --

We do not normally support duplicate threads on one subject -- in this case, it might be worth trying to get a different perspective.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"