Deskjet 3635 can't connect to WiFi on a Mac

[ariasmac]

I've been using my printer through an USB connection.  I tried to setup the WiFi connection in order to get rid of some cables on my desk... 

Tried all configuration options: Printers and Scanners (System Preferences), HP Easy Start, HP Smart, all of them end up saying there is no Printer available.

Pressing the WiFi button on the panel only displays a blinking blue light. Not sure how to make it a 

Router is on, WiFi and Bluetooth are on my Mac. All HP drivers and software were up to date.

Yet, the HP Smart app just keeps "Searching for printers" for several minutes before telling me that it can't find any printers.

Uninstalled all HP software, deleted the printer from the System Preferences  List and tried to add a new one, and kept getting an "Unable to communicate with the printer at this time."

Out of ideas already... 

[Irwin6]

Hi @ariasmac,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting your Printer to the network or to the device from which you want to print.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support