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‎05-20-2016 02:05 PM

HP Recommended

I have a perfecty good printer that i replaced in January 2016 with a HP envy 5331 which is OK

 

I wanr to use the 3940 as a  #2 printer but can;t without the drivers. Hate tpothrow out a good printer and ink!

 

Hope you send the driver file

 

Alex S.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2016 07:49 PM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Which OS are you using?

 

If you are using Windows OS, follow these steps (Blue Dot) to get the IN-OS drivers for your printer.

(example used is with Win 7)

 

  1. Go to Devices and Printers > Add a printer 

 Add a printer 1.jpg

 

  1. Select "Add a local printer"

 Add a printer 2.jpg

 

  1. Use an existing port (could be Dot 4 or USB port)

 Add a printer 3.jpg

 

  1.  Click on "Windows Update"  (may take a while to update) and then "HP"

 Add a printer 4.jpg

 

  1.  Scroll until you find your printer model.

 Add a printer 5a Deskjet 3920_3940.jpg

 

  1. Click "Next" and walk through the rest of the steps to install your printer.

 

Do let us know if that helps.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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12 REPLIES 12

‎05-20-2016 07:49 PM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Which OS are you using?

 

If you are using Windows OS, follow these steps (Blue Dot) to get the IN-OS drivers for your printer.

(example used is with Win 7)

 

  1. Go to Devices and Printers > Add a printer 

 Add a printer 1.jpg

 

  1. Select "Add a local printer"

 Add a printer 2.jpg

 

  1. Use an existing port (could be Dot 4 or USB port)

 Add a printer 3.jpg

 

  1.  Click on "Windows Update"  (may take a while to update) and then "HP"

 Add a printer 4.jpg

 

  1.  Scroll until you find your printer model.

 Add a printer 5a Deskjet 3920_3940.jpg

 

  1. Click "Next" and walk through the rest of the steps to install your printer.

 

Do let us know if that helps.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-20-2016 07:56 PM

HP Recommended

Thanks for your reply .

 

  My  OS is XP Professional.

 

I will let you know How I make out.

 

Alex S.

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‎05-20-2016 07:57 PM

HP Recommended

Hi @scand

 

Thanks for the feedback.

 

Hope XP has the in-OS drivers.

 

Good luck!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-20-2016 10:01 PM

HP Recommended

I guess the past up dates removed it. All the Deskjets listed are all under 1000. Most of them are laserjets.

 

All i have to do is find  the installion disk which I can't find. Naturally, i have the previous disk to the former 3740.

 

I tried the update function several times but all was the same.

 

I have a laptop with windows 8.1.   i could try that, but won't do me too much good to use two PC's.

 

Thanks!

 

Alex S.

 

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‎05-23-2016 08:29 PM

HP Recommended

Found the disk and all is ok

 

THANKS!

 

Have a good evening

 

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‎05-24-2016 08:28 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎08-10-2016 07:04 AM

HP Recommended

Hi Scand...

 

We have the same problem. In my case, I can't really find the installation disk for the driver.

I hope you could help me to have a copy of the driver for HP Deskjet 3940?

Many thanks in advance.

 

 

Bruce

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‎08-10-2016 07:08 AM

HP Recommended

Hello,

 

I have to add that I am using Windows 10.

 

Thanks.

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‎08-10-2016 08:00 AM

HP Recommended

Hi greenturtle,

 

You are such a great help. I followed your instruction and everything work perfectly.

Many Thanks and God Bless!

 

Kudos!

 

Bruce

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