cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mfeierberg
Level 1
6 3 0 0
Message 1 of 3
103
Flag Post

Deskjet 4155 asks for setup cartridges that I don't have

HP Recommended
DeskJet Plus 4155
Microsoft Windows 10 (64-bit)

My DeskJet 4155 came with empty wrappers for the two setup cartridges and standard ink cartridges installed.  The printer worked for a while then stopped working, and I went thru a new setup.  When I get to a certain point, it wants me to put the setup cartridges in and I can't get past that point.  Question 1: How can I get the printer working again?  Question 2: Why did it work out of the box?

2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
19,035 19,037 1,356 1,569
Message 2 of 3
Flag Post
HP Recommended

@mfeierberg, Welcome to the HP Support Community!

 

We will have to perform a reset on the printer to bypass the use of setup ink cartridges. These inks are required to initiate the printer. I'm not sure how it worked in the beginning.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
mfeierberg
Author
Level 1
6 3 0 0
Message 3 of 3
Flag Post
HP Recommended

This solution didn't work.  I found the solution elsewhere, not from this community.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation