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‎11-30-2020 05:28 PM

HP Recommended
Product: DeskJet Plus 4155
Operating System: Microsoft Windows 10 (64-bit)

My DeskJet 4155 came with empty wrappers for the two setup cartridges and standard ink cartridges installed.  The printer worked for a while then stopped working, and I went thru a new setup.  When I get to a certain point, it wants me to put the setup cartridges in and I can't get past that point.  Question 1: How can I get the printer working again?  Question 2: Why did it work out of the box?

Category:
7 people had the same question
2 REPLIES 2

‎12-08-2020 07:49 AM

HP Recommended

@mfeierberg, Welcome to the HP Support Community!

 

We will have to perform a reset on the printer to bypass the use of setup ink cartridges. These inks are required to initiate the printer. I'm not sure how it worked in the beginning.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-23-2020 01:53 AM

HP Recommended

This solution didn't work.  I found the solution elsewhere, not from this community.

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