Deskjet 4155 can't download driver

[nwilzo]

I am trying to set up this Deskjet Plus 4155 for my mother.  I have added and removed it a number of times trying to get the installation to complete to no avail.  Windows is not able to download the driver and suggests I go to the HP app.  The HP app says everything is good but when I click print it says the printer is detected but not completed installation and sends me back to the Windows add printer screen.  I've also tried to update the windows device installation settings to find the driver I need and it doesn't list the 4100 series amongst the available drivers.  I've also manually downloaded the driver from the HP website. I've tried it connected via Wifi and also bought a cable to try via USB.  Same error.  It can't complete the driver installation.  I am at my wits end I have never dealt with a more frustrating piece of technology.   Please advise.

[TEJ1602]

@nwilzo, Welcome to HP Support Community!

Try adding the printer using TCP/IP port-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Hope this helps! Keep me posted. 

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