Deskjet 6980 Driver

[savagegrace]

Cannot install a driver for my 6980 printer. It is not listed in Windows update under any of the three HP lists. The windows driver does not automatically install as the video states. HP 123 has no driver either. I am trying to set it up as a network printer. It is seen by add a printer under under my printer is a little older. It is seen as - On HP5FF943 [Personal Information Removed] Hewlett Packard [Personal Information Removed] on my ip scanner. Why can I not install at least the generic windows driver. Does the PCL6 driver at the end of the update list work.

With some more looking around I found a CAB file on the MS site for 6980 Windows 10 but as yet I have been unable to figure out how to install it. None of the net instructions seem to work.

I do have my original disk and have tried to install the drivers through compatibility mode. I keep getting an error saying something about XP 64bit. I am sure this is a 32 bit driver.

[TEJ1602]

@savagegrace, Welcome to HP Support Community!

Follow the steps below-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname”, then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[savagegrace]

Followed your steps. There were only three choices in Device type drop down list. Auto detect, TCIP and network. Could not find a custom button.When I clicked Next I was taken to windows printer list and after going through windows update again the printer was still not listed.  Clicked install printer driver above and it said Fax-HP Deskjet 3830. I changed the name of the printer to Deskjet 6980, but it installed software for Deskjet 3830 and will not print.

[TEJ1602]

@savagegrace

To prepare your printer for a wireless connection, restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
7. Turn on the computer.

Now, try uninstalling and reinstalling the printer software.

Keep me posted.