Desktop icon opens DeviceSetup.exe.

[Grisu70]

Suddenly the icon on my desktop for HP 7610 do not work anymore.

It opens devicesetup.exe

The installation find the printer ,

add the driver and the it hungs in "Installing printer"

the printer driver is installed.

I can use the printer to print, but i cannot scan ( i always used the desktop icon to run the scanner)

if during device scan, i choose device not listed, i can enter the ip address, the setup program find the printer,

it ask my how to check ink level,

and then it shows another window where there is a next button,

and then everything closes, while i remember that after this next, the setup program ask me for printer registration.

The printer is working correctly in another 2 pcs. But i cannot install the software  in any new pc.

I already tried to uninstall completely the full driver package, reboot, reinstall, delete the spool driver folder, use Revo uninstaller,

How can scan correctly with hp software ? with windows 10 i found HP smart, but it ha less usefull options.

waiting for your help

Tks

Fabrizio

[TEJ1602]

@Grisu70, Welcome to HP Support Community!

HP Print and Scan Doctor detects missing printer software or problems that might be resolved by installing the latest software.

Download and run the HP Print and Scan Doctor.

You can also try root level uninstallation and reinstallation of the printer drivers-

• In Windows, search for and open Programs and features 
• Select your HP Printer 
• Select Uninstall 
• In Windows, search for and open Devices and printers 
• In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
• Open up the run command with the “Windows key + R” key combo. 
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
• Click on the “Drivers” tab 
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
• Select Ok 
• Select Apply and Ok on the Print Server Properties windows 
• Close Devices and Printers.

You can download and install the latest printer software from here.

Let me know if this helps.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Grisu70]

HI,

already tried these step, with no result

I uninstalled software, uninstalled al the files, run the system file checker 

rebotted, reinstalled and installation as usual hang here :

anyway at this stage the printer has been installed (not the fax).

i reboot.

i run hp printer and scan doctor

the utility find the printer,

it execute some tests and then it gave this error when trying to tet TWAIN :

pls don't tell me to use HP smart as it has less option than printer assistant.

Waiting for your reply

Fabrizio 

[TEJ1602]

@Grisu70

Are you able to print fine from your PC?

To resolve the scanning issue, try installing our generic HP Scan Extended application, which provides you with a TWAIN driver that can be used with TWAIN apps.

You can get this application and TWAIN driver from here:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

It has the same features as scanning from the HP Support Assistant.

Hope this helps!

Keep me posted.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Grisu70]

Hi,

I manage to print, but also installing the extended scanning the scan is not working :

in add in this way, also the fax printer is not installed.

pls note that i also tried anohter suggestion found in internet, but with no result :

Create a new user and try to install driver with the new user.

I have the same not working result

FAbrizio

[Grisu70]

Further to your message, even if it had worked, the extended scanning is not able to use IRIS OCR , coming with full driver, as there is no option to save the pdf as searchable.

Fabrizio

[TEJ1602]

@Grisu70

Appreciate your efforts and time.

To isolate the issue, I would recommend you to create a new user account on your PC.

Create a local user account

• Select the Start button, select Settings  > Accounts and then select Family & other users. (In some editions of Windows you'll see Other users.) 
• Select Add someone else to this PC.
• Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
• Enter a user name, password, password hint or choose security questions, and then select Next.

Login to the new user account and install the printer software from the HP website.

You can download and install the latest printer software from here.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Grisu70]

HI,

I already did as per my previous message.

Also with this attempt, it is not working

Fabrizio

[TEJ1602]

@Grisu70

Perform Sfc/scannow. System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. 

For Windows 10:

1. Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

2. In the Command Prompt type the following command and press Enter:

   sfc /scannow

You can try a system restore to the date before the issue started occuring-

1. Create a Restore Point 
2. Download a fresh copy of the Full Feature software 
3. Remove any existing printer software from Programs and Features / Apps and Features 
4. Restart the computer and log in 
5. Install Full Feature Software (look in your Downloads folder and Double-Click on the file) 
6. Restart the computer and log in to finish the installation

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Grisu70]

Also this way did not worked.

sfc /scannow did not find anything corrupt.

B. regards

Fabrizio