Desperate for Help connecting HP Deskjet. Tech support offered . BEWARE OF SCAMMERS ! DON'T

[JungleGuB]

As so many of us have had an impossible time connecting This HP DESKJET 2700e to wifi, or even with the App... I somehow (still scratching my head), landed a tech support - stated very well that he needs to download the software, after I explained I used Safari and not Chrome ( it wouldn't matter- he would have flipped if the other)- then asked me to join Zoho- so he could navigate my screen- in hindsight it was well scripted, but of course I see now all the unnecessary and implausible suggestions, questions, etc etc.  Anyway I called him out on it and he was steadfast... got into my banking. My stupidity- but honestly pray on the generational inept, so please DO NOT USE THIS TACTIC- no matter the frustration. 

[Sneha_01 · Accepted solution]

Hi @JungleGuB,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm really sorry to hear about your unfortunate experience. It's distressing to encounter such situations, especially when seeking genuine help. Here are some key points and advice to consider moving forward and to help others avoid similar scams:

Official Support Channels: Always ensure you're contacting the official support channels for any product. For HP products, use the contact information and support services provided on the official HP website or through the documentation that came with your product.

Remote Access Caution: Be very cautious when a support person requests remote access to your computer. Legitimate support agents may sometimes require this, but always verify the authenticity of the request through official channels first.

Software Downloads: Be wary of any instructions to download software from third-party sites. Official support will typically direct you to download software directly from the hp website or from a well-known, reputable source.

Secure Personal Information: Never share personal, financial, or sensitive information unless you're absolutely sure of the recipient's legitimacy and the necessity of sharing such information.

Education and Awareness: Educate yourself and others about common tactics used by scammers. This includes unsolicited phone calls, emails asking for personal information, or requests to access your computer remotely.

Reporting: If you suspect you've encountered a scam or have been a victim, report it to the appropriate authorities. This may include your bank, local law enforcement agencies, and consumer protection websites. For cyber-related scams, you can report to organizations like the Internet Crime Complaint Center (IC3) or the Federal Trade Commission (FTC) in the United States.

Secure Your Accounts: If the scammer accessed any of your accounts, change your passwords immediately. Consider enabling two-factor authentication (2FA) where available for added security.

Scam Awareness Resources: Visit official government and consumer protection sites for resources and tips on recognizing and avoiding scams.

Tech Support Alternatives: For technical issues that don't require immediate official support, consider reputable tech forums or communities. Many users share their experiences and solutions for common problems.

Stay Informed: Scammers constantly evolve their tactics. Staying informed about the latest scam trends can help you recognize suspicious behavior.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[bridgesbunch]

I think the same thing happened to me today. I needed support for my ENVY 6055e. Would not connect to wifi. Using Google, the first hit when I typed in "hp envy 6055e support" was a website called "all expert solutions". I stupidly let them log in. They claimed I had to pay $799 to get the drivers. By then they had already logged in to my computer, lord knows what they got. Had they told me $799 at the start of the call I would have hung up. I told them I would just buy a new printer. They said a new one would not work either. I hung up, called the REAL Hp support and they determined it was my Eero router. Called Eero, got it up and printing as that is what it was. While doing all of this I changed passwords on my bank account.