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HP Recommended
HP OfficeJet Pro 8715 All-in-One Printer
Microsoft Windows 10 (32-bit)

My "devices and printers" show 2 icons for my printer. These are HP OFFICEJET PRO 8710 PCL-3 and HPC03F58 (HP OFFICEJET PRO 8710). Can anyone tell me why this is and which I should use please?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@MalcolmR 

 

Open

Control Panel > icon view > Devices and Printers

Right-Click on the printer designated as the PCL-3

Select Printer Properties

Select Tab Ports

Note which port connection is active - it is likely the LPT1 (or similarly numbered LPT port)

 

Right-Click on the printer designated as HPC03F58 

Select Printer Properties

Select Tab Ports

Note which port connection is active - it is likely a WSD port or possibly a standard TCP/IP port

 

In most cases, you will want to use the printer that is designated as HPC03F58 

Optional > Set the default printer as the printer designated as HPC03F58 

 

General Example - Printer Properties

Printer_Properties_Port_3Printer_Properties_Port_3

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8715 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@MalcolmR 

 

Open

Control Panel > icon view > Devices and Printers

Right-Click on the printer designated as the PCL-3

Select Printer Properties

Select Tab Ports

Note which port connection is active - it is likely the LPT1 (or similarly numbered LPT port)

 

Right-Click on the printer designated as HPC03F58 

Select Printer Properties

Select Tab Ports

Note which port connection is active - it is likely a WSD port or possibly a standard TCP/IP port

 

In most cases, you will want to use the printer that is designated as HPC03F58 

Optional > Set the default printer as the printer designated as HPC03F58 

 

General Example - Printer Properties

Printer_Properties_Port_3Printer_Properties_Port_3

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8715 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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