Disable constant notifications that I'm out of photo paper since i don't use that

[Steveflyguy]

I have a HP Envy 7800 all-in-one printer, K7S00A model. I only use plain paper not photo paper and it is constantly prompting me that I am out of photo paper then goes on and prints.  How do I turn off the notifications for photo paper being out? 

Also, I don't see anywhere in HP Smart to update the software on the printer.  Does it have to be done on printer's little screen?  Thanks

[Sneha_01]

Hi @Steveflyguy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To manage the photo paper notifications and update the software for your HP Envy 7800 All-in-One printer, you can follow these steps:

Disabling Photo Paper Notifications

Access Printer Settings:

• On Printer’s Control Panel: Navigate to the printer’s control panel (the screen on the printer itself). Go to the settings or setup menu. Look for a menu related to paper settings or paper management.
• HP Smart App: Open the HP Smart app on your computer or mobile device.

Change Paper Settings:

• Printer Control Panel: On the control panel, look for an option to manage paper types or paper settings. Set the paper type to "Plain" or a similar option that doesn’t include photo paper. This might prevent the printer from prompting about photo paper.
• HP Smart App: In the HP Smart app, go to the settings or printer settings section. Look for paper management options. Ensure that only plain paper is selected as the default paper type.

Disable Notifications:

• If there is a specific setting for notifications related to paper types, turn off or disable notifications about photo paper. This option might be found under general settings or notifications settings.

Updating Printer Software

Using HP Smart:

• Open HP Smart: Launch the HP Smart app on your computer or mobile device.
• Check for Updates: Go to the printer settings section or printer management area. There should be an option to check for firmware updates or software updates.
• Follow Prompts: If an update is available, follow the on-screen instructions to update the printer’s firmware.

Using the Printer’s Control Panel:

• Firmware Updates: Some printers allow you to check for firmware updates directly from the control panel. Look for a menu related to printer maintenance or updates.
• Network Connection: Ensure the printer is connected to the internet for it to check for updates.

Manual Update via HP Website:

• Visit HP Support: Go to the HP Support website.
• Search for Your Model: Enter your printer model (HP Envy 7800) and go to the support page.
• Download Updates: Download any available firmware or software updates from the website and follow the installation instructions provided.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support