Disabled Private Pickup, still sending Private Pickup jobs

[NicholaAlkhouri]

I am stuck at disabling the Private Pickup

After enabling it and print some private documents, I disabled it again from the Print Anywhere menu item, however still every print job sent from my PC (windows 10) still being sent as private pickup.

Tried to restart but no luck, any ideas is appreciated 

[Kumar0307]

@NicholaAlkhouri, Welcome to the HP Support Community! I’m here to help.

I understand you would like to disable the Private pickup feature.

To enable or disable the Private Pickup feature perform the following steps.

1. Click My HP Account or Account.

2. Click Manage HP Benefits, and then click Print Anywhere.

3. Enable Allow Printing from anywhere.

4. Enable Require Private Pickup.

   A Private Pickup tile is automatically added once the Private Pickup feature is enabled.

For more info on Print Anywhere Feature in the HP Smart App, watch this video. 

If the issue persists, try reinstalling the HP Smart app.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[NicholaAlkhouri]

Thanks for the reply, As I mentioned in my questions, I already disabled the Private Pickup from the  Allow Printing from anywhere, however still every print job sent from my PC (windows 10) still being sent as private pickup.

The only way I was able to fix this is to uninstall the Smart HP entirely and remove the virtual printer from my device and setup everything again

[Kumar0307]

@NicholaAlkhouri

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Glad to know that the reinstallation of the HP Smart app helped. 

Keep me posted for any other assistance.

[sdfsa343]

I am also having this problem. Private pickup is DISABLED and yet every job I sent is sent to private pickup queue. 

I have tried resintalling HP Smart, resetting the web services on the printer and even restore to factory default and yet it still won't print. All jobs get stuck in queue and the worse is that you can't even cancel the jobs in the queue. When you click cancel, nothing happens. So the jobs I sent 2 days ago are still "printing".

[Kumar0307]

@sdfsa343

If the issue persists even after reinstalling the app, please reach out to the HP Technical Support team in your region for assistance.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.