Disabling or removing FAX option on 9015e printer

[bodeljohn]

Since my HP software for my HP OfficeJet Pro 9015e printer was reinstalled, all my applications (Office 360, FoxIt PDF, CyberLink apps, separate calendar and address book app, etc.) default to the FAX printer mode despite all the settings at the OS level show the 9015e as my default printer.

I have followed all the different instructions provided by both HP and Microsoft websites and forums trying to disable (preferably remove) the FAX driver without success  That includes clearing all caches, rebooting, etc., all with not success.

The only thing that is new is that both my printers (9015e and 9730) now show “Windows protected print mode” as ON.  However, the “Let Windows manage my default printer”  is OFF

[Dragon-Fur · Accepted solution]

@bodeljohn 

Welcome to the HP Community --

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@bodeljohn wrote:

Since my HP software for my HP OfficeJet Pro 9015e printer was reinstalled, all my applications (Office 360, FoxIt PDF, CyberLink apps, separate calendar and address book app, etc.) default to the FAX printer mode despite all the settings at the OS level show the 9015e as my default printer.

I have followed all the different instructions provided by both HP and Microsoft websites and forums trying to disable (preferably remove) the FAX driver without success

That includes clearing all caches, rebooting, etc., all with not success.

The only thing that is new is that both my printers (9015e and 9730) now show “Windows protected print mode” as ON.  However, the “Let Windows manage my default printer”  is OFF

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-- Short Version --

Switch off  "Windows Protected Print Mode"

-- Slightly Longer Answer --

One of the many articles on the subject 

Microsoft - Overview of Windows protected print mode 

and

-- Dragon Opinion --

Nothing you do will provide the results you expect until you switch off  "Windows Protected Print Mode"

Switch off Protected Print and then recheck / adjust / assess your situation.

For example,

Windows Protected Print Mode normally prevents you from adjusting Printer Properties and selecting the HP Driver you want (need) to use.

This limitation is true in spite of having installed the full driver printer software.

The limitation is true in spite of which applications, drivers, settings you enable, install, adjust.

Sample 

Printer Properties → Tab Advanced → Driver = Select the Installed HP driver

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[bodeljohn]

Disabling the "Windows Protected Print Mode"  worked although I had to remove and then reinstall the printers for the fix to work.   Thanks.

[Dragon-Fur]

@bodeljohn 

You are welcome.

WPP is apparently about to become a thing --

By next year at this time (or sooner???), Windows might be setting WPP to ON as the default.

Perhaps keep an eye on it -- or add Printer Properties to your checklist if Updates or other activities disrupt the printer software.

🍀

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"