Disposing of printer, was this model encripted? How do I destroy hard drive?

[Diane47]

Was this model encripted?

If not, how do I destroy the hard drive? Where is the hard drive?

[rb011 · Accepted solution]

Hi @Diane47,

Thanks for reaching out to the HP Support Forums with your printer inquiry.

I understand that you have an HP Officejet Pro 8500A e-All-in-One Printer that you plan on disposing and you were wondering if the hard drive is encrypted, and how to destroy the hard drive. I would like to help with that.

The HP Officejet Pro 8500A e-All-in-One Printer does not really have a hard drive. It contains a very small amout of memory so it can remember printer and fax settings.

You can clear the memory by restyoring the printer back to the factory defaults.

1. On the printer control panel select Setup.

2. In the Setup menu select Tools.

3. In the Tools menu select Restore Factory Defaults.

Hp does offer to recycle their own products for you. If you would like to learn more about that please click here.

Please let me know if this resolves the issue, or if you require further assistance.

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!

[Diane47]

Thank you so much, that puts my mind at ease. Today we have to be so careful with information.

This type of information should be put in the user guides.