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‎02-09-2023 07:34 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

My HP Officejet Pro printer alerted me to replace one of the colour cartridges yesterday. I replaced it with a non-HP cartridge - from a manufacturer I have used with this machine many times before with a remanufactured ink cartridge - and now the printer WILL NOT WORK. The error message tells me I must use a HP cartridge only. 

 

This only occurred after the recent firmware update in December 2022 - the first time one of the cartridges needed to be replaced.

 

I need to know what solution can be given to allow me to use non-HP cartridges. I believe it is anti-competitive to force owners of HP printers to only use their branded cartridges. Is that true?

Category:
6 people had the same question
1 REPLY 1

‎02-09-2023 08:13 AM

HP Recommended

@Sunshine614 

 

Welcome to the HP Community Forum.

 

There is no legal method to bypass the Dynamic Security.

 

What if?

 

Non-HP ink cartridge use (Firmware Update)

Updates have been released to correct issues in certain affected printers  - only as listed

Please READ

HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip

This document is for HP Officejet 6950, Officejet Pro 6230, 6810, 6820, 6830, 6970, 7740, 8210, 8610, 8620, 8630, 8640, 8660, 8700, X451dn/dw, X476dn/dw, X551dw, X576dw, PageWide 300, 400, and 500 printers.

 

 

References / Resources

 

Which Ink Can be Used in the Printer?

HP Ink - Learn About Supplies

Calls / Provides link to:

HP Printers - Dynamic Security Enabled Printers

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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