Does anyone know how to fix a "79 Service Error" on a Color LaserJet Pro MFP M281fdw? I unplugged and replugged all the cables and modem (several times). I have turned my printer on and off as instructed (several times). I have also removed and reinstalled my printer. I have installed the Firmware update also. I have tried to contact a real, live person only to get sent to a community page. The problem seems to have started sometime when the Firmware update was originally installed about a month ago. Can someone please help resolve this issue, or direct me to where I can find a solution?
Hi JohnK_TTP. Thank you for sending this!!! It did work. And, this was the only thing that would work. But, before I could do any of the steps you sent me, I first had to do a factory reset on my printer because I never had a "Ready" screen. My printer was continuously turning on and off on it's own listing the "79 Service Error" as the problem. So, to do the factory reset, I turned the printer off, then on, and pressed the lower right corner of the menu screen when the black "HP" screen first loaded. I waited about 45 - 50 seconds until a "Permanent storage init" showed; then, I stopped pressing the corner. This stopped the continuous cycle of the printer turning on and off. I was able to then follow the instructions that you listed; which ultimately worked/fixed my printer. But, I DID HAVE to reinstall the original driver software that came with it when I first bought my printer so my computer would recognize the printer. I downloaded this from HP.Com downloads. Happily, I am now able to print. This was definitely a nightmare for me. It took me several aggravating days to be able to fix this problem. I don't understand why I couldn't get in touch with someone, a real live someone, at HP. The Virtual Assistant is "virtually" useless. Once you buy the product, you seem to be on your own on fixing a problem or issue. To me, this is an unacceptable practice from HP. Companies need to make themselves available for these kinds of things!!!! It definitely keeps happy customers when someone, a real live someone, can listen and help. Thanks again for sending this!
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