• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-27-2019 11:37 AM

HP Recommended
Product: Printer Envy 5549
Operating System: Microsoft Windows 10 (64-bit)

When setting printer for Photo printing 4X6 " it always print from main tray 8.5x11". Should I reinstall the driver. How do I do that? I cannot find the printer in all programs.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2019 05:41 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you select the "Source" to be Photo Tray?

 

This resource will be useful.  Do Ensure that the FULL featured software is installed.

 

If not, the following resource will help you :

 

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎06-28-2019 05:41 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you select the "Source" to be Photo Tray?

 

This resource will be useful.  Do Ensure that the FULL featured software is installed.

 

If not, the following resource will help you :

 

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-30-2019 05:21 AM

HP Recommended

Thank you. The issue is resolved

Was this reply helpful? Yes No

‎06-30-2019 08:04 PM

HP Recommended

Hi @Krikor ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-01-2019 05:22 AM

HP Recommended

Thanks to everybody. The issue was resolved as suggested

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.