Does not show up while selecting from a list of printers.

[CB_b2F]

Hi, 

I recently connected the printer to my Internet Wifi Router. All my other devices are already connected to it. I installed the printer on my laptop and it was successful and i can i see it in Device and printers tab. But when i try to print any docunment either from the web or  downloaded on to my laptop the printer does not show up while i browse through the options for selecting the printer i want to proceed with. The laptop is also connected on to the same wifi network. Why wont it work on it, as i have no trouble printing through my Iphone, please help!

Regards

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[CB_b2F]

Hi, 

Thank you for the quick response. I downloaded and installed HP print and scan doctor and it worked. It automatically diagnosed the issue and asked me to download and install a few drivers that were missing. Everything is activated and working fine now. Thanks for the great help and support.


Regards

[greenturtle]

Hi @CB_b2F,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!