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HP Recommended
HP OfficeJet Pro 9018e All-in-One Printer
macOS 11.0 Big Sur

I have never been so frustrated.  I live in the country with only a hotspot for internet.  Apparently this printer only works when connected to the internet.  I had decided to take it to a relative's house to install the software (which I should not have to do) but in talking to Costco Concierge, discovered that even if I connect it with a USB or ethernet cable when I come home, the printer still must be connected to the internet.  DEAR HP A LARGE PART OF THE WORLD STILL DOES NOT HAVE HIGH SPEED INTERNET!  This warning should be on the outside of the box or researchable.  On system requirements on the box it only says that internet is required for set up. You can't find this out you need internet all the time except in small print or from Costco because HP is NO HELP at all.

2 REPLIES 2
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@Internetless1

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

Were you ever able to get your printer setup and working without the internet or did you have to return it?

 

I have the same problem.

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