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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Downgrade and compulsory account

HP Recommended
OfficeJet
Microsoft Windows 10 (64-bit)

The compression option disappeared from my HP Smart.  Tech support had me uninstall it and re-install it.  To reinstall it, HP now requires a compulsory account so that they have access to my private data and....the compression option is still not there.  If I can't have the compression option, I would prefer to go back to my original app.  Does anyone know how I can get the app without being unethically forced to have an HP account?

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HP Support Agent
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HP Recommended

@Unethical, Welcome to HP Support Community!

 

Registering allows you to access additional web printing services, such as HP ePrint and HP Instant Ink. And upon registering HP only has access to the printer details and your privacy is not hampered.

 

If you're still unhappy about the process, we shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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